DIME Help Center

We offer free shipping on U.S. orders $50 and over.Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. The reason is that we pass the items off to third party logistics carriers that are separate businesses from DIME. Although we wish we could, we don&apos;t have any ability to coordinate each delivery, and we rely on these other companies. As such, we&apos;re not able to control mistakes or errors of a third-party.For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.If shipping insurance is opted out of, we, unfortunately, can&apos;t do anything to further assist you.

We offer free shipping on U.S. orders $50 and over. Due to the increase of online orders over the past few months and the lessened workforce of logistical companies, unfortunately, we can not be responsible for what happens to shipments once they lea

Domestic Shipments

Shipping & Delivery

International Shipments

Package Protection

Track My Order

Can I Update My Order Or Change The Shipping Address After I Check Out?

How Do I Report A Wrong Item Received In My Order And Request The Correct Item?

Return Policy

What is the Return and Exchange Policy for DIME Beauty?

What if I have damaged or missing products?

Are there additional customs fees?

What happens if my refund is late or missing?

If I don't like part of my Skincare System, do I have to return the whole system or can I return the specific products that do not work for me?

When will I receive my refund?

Returns & Refunds

Are Your Products Safe For Pregnancy and Breastfeeding?

Do Your Products Contain Fragrance?

Do Your Products Help With Acne?

Is Experiencing New Pimples Or Other Reactions Normal When Starting DIME Products?

What Adjustments Can I Make If My Skin Is Feeling Oily After Using New DIME Products For A Short Time?

Where Are Your Products Made?

Product How-To's

Product FAQs

How Do I Use My Rewards Points?

DIME Rewards

Promotions & Sales Limitations

How Do I Manage Subscriptions?

How Can I Track My Order?

How Long Will It Take For Me To Receive My Package?

How Much Does International Shipping Cost?

Do You Ship To My Country?

What Payment Methods Do You Accept?

Can I cancel my order after it has been placed?

How can I cancel my order?

How do I reset my password if I'm not receiving the reset email?

Can I buy your products at a physical retail location?

How do I stop receiving text messages?

How do I update my subscription frequency or cancel my subscription?

How do I report a problem with ordering from your website or app?

What should I do if I didn't receive an email confirmation for my order?

Why did I receive an automated response and how do I get further help?

Can I switch a product in my order after it's been placed?

Forgot to add discount code

E-Gift Cards

How do I use a gift card at checkout?

Partner Program

Careers

Business FAQs

Can I take a break from my subscription, skip and order, or cancel?

If one of my products is out of stock, will that affect my subscription order?

Will I earn loyalty points with each subscription order?

Who do I contact if I need help managing my subscription?

Subscription Information

Domestic ShipmentsUpdated 12 days ago