DIME Help Center

<p><span style="color: rgb(0, 0, 0);">DIME Pre-Orders are managed by Purple Dot. Click <a href="https://dimebeautyco.com/pages/manage-pre-orders">HERE</a> to manage preorders and see updated information.&#xA0;</span></p>

DIME Pre-Orders are managed by Purple Dot. Click HERE to manage preorders and see updated information.

Manage Pre-Orders

Shipping & Delivery

Domestic Shipments

International Shipments

Package Protection

Track My Order

Can I Update My Order Or Change The Shipping Address After I Check Out?

How Do I Report A Wrong Item Received In My Order And Request The Correct Item?

Return Policy

What is the Return and Exchange Policy for DIME Beauty?

What if I have damaged or missing products?

Are there additional customs fees?

What happens if my refund is late or missing?

If I don't like part of my Skincare System, do I have to return the whole system or can I return the specific products that do not work for me?

When will I receive my refund?

Returns & Refunds

Are Your Products Safe For Pregnancy and Breastfeeding?

Do Your Products Contain Fragrance?

Do Your Products Help With Acne?

Is Experiencing New Pimples Or Other Reactions Normal When Starting DIME Products?

What Adjustments Can I Make If My Skin Is Feeling Oily After Using New DIME Products For A Short Time?

Where Are Your Products Made?

Product How-To's

The color of my Hyper Glow Serum changed to yellow. Why is that?

When I apply Hyper Glow Serum, it has a slight tingle/stinging feeling. Why is that?

What is the difference between a toner and a toning serum?

How often should I exfoliate?

How long do products last?

Is discoloration of my perfume over time natural?

Should I be conscious of where I am spraying my perfume?

Why is DIME cleaner than other perfumes?

What is the shelf life of your products?

Product FAQs

How Do I Use My Rewards Points?

I'm missing points from my account, where did they go?

DIME Rewards FAQs

Promotions & Sales Limitations

How Do I Manage Subscriptions?

How Can I Track My Order?

How Long Will It Take For Me To Receive My Package?

How Much Does International Shipping Cost?

Do You Ship To My Country?

What Payment Methods Do You Accept?

Can I cancel my order after it has been placed?

How can I cancel my order?

How do I reset my password if I'm not receiving the reset email?

Can I buy your products at a physical retail location?

How do I stop receiving text messages?

How do I update my subscription frequency or cancel my subscription?

How do I report a problem with ordering from your website or app?

What should I do if I didn't receive an email confirmation for my order?

Why did I receive an automated response and how do I get further help?

Can I switch a product in my order after it's been placed?

Forgot to add discount code

E-Gift Cards

How do I use a gift card at checkout?

Careers

Business FAQs

Can I take a break from my subscription, skip and order, or cancel?

Will I earn loyalty points with each subscription order?

Who do I contact if I need help managing my subscription?

How do I manage my subscriptions?

Subscription FAQs

Manage Pre-OrdersUpdated a month ago