DIME Help Center

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; background-image: !important; background-position-x: !important; background-position-y: !important; background-size: !important; background-repeat: !important; background-attachment: !important; background-origin: !important; background-clip: !important; background-color: rgb(249, 249, 249); color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, we cannot change the shipping address after an order has been placed. Once your order has been placed, it is immediately processed and shipped to the address that you provided.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; background-image: !important; background-position-x: !important; background-position-y: !important; background-size: !important; background-repeat: !important; background-attachment: !important; background-origin: !important; background-clip: !important; background-color: rgb(249, 249, 249); color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to change the shipping address, you will need to cancel your order and place a new order with the correct shipping address. We apologize for any inconvenience this may cause.<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; background-image: !important; background-position-x: !important; background-position-y: !important; background-size: !important; background-repeat: !important; background-attachment: !important; background-origin: !important; background-clip: !important; background-color: rgb(249, 249, 249); color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To cancel your order, please contact us at hello@dimebeautyco.com or&#xA0;<a href="https://dime-beauty-help-center.gorgias.help/en-US/ssp/login" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;">self-serve</a>. We will be happy to help you cancel your order and place a new one with the correct shipping address.

Unfortunately, we cannot change the shipping address after an order has been placed. Once your order has been placed, it is immediately processed and shipped to the address that you provided. If you need to change the shipping address, you will need

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Can I Update My Order Or Change The Shipping Address After I Check Out?Updated a year ago