Business FAQs

Promotions & Sales Limitations

The Following Terms Apply to All Sales, Discounts, And Promotional Offers:

How Do I Use My Rewards Points?

Complete details of our DIME Loyalty Program can be found here. Redeeming your hard-earned rewards points is easy! Simply apply your points for a discount at checkout. The more points you have, the greater the discount. For example, 100 points equals

How Do I Manage Subscriptions?

You can manage your auto-renewals directly from the DIME website! Log into your account by clicking on the person icon in the top right corner. Once on the login page, enter your email address and password. Note: If you have not set up a password wit

Can I Update My Order Or Change The Shipping Address After I Check Out?

Unfortunately, we cannot change the shipping address after an order has been placed. Once your order has been placed, it is immediately processed and shipped to the address that you provided. If you need to change the shipping address, you will need

How Can I Track My Order?

An email confirmation should have been sent out shortly after making your purchase. In that email will be a tracking number and link where you can view the updated tracking of your package. If you have any other questions regarding the status of your

How Long Will It Take For Me To Receive My Package?

We always hope that domestic orders will be delivered within 5-7 business days. If you live outside of the country, shipping lengths can vary. We truly appreciate your patience during this process.

How Much Does International Shipping Cost?

International orders vary in shipping costs.We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insuranc

Do You Ship To My Country?

We are now shipping worldwide. For any further questions about shipping and boundaries, visit our website and click on the U.S. button in the footer.

What Payment Methods Do You Accept?

We accept VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay, Shop Pay, PayPal, Amazon Pay, and Afterpay.

Can I cancel my order after it has been placed?

If you need to cancel an order you recently placed, we understand that these things can happen. You can submit a request to cancel your order as long as it has not yet been processed. Upon receiving your request, we will promptly review the status of

How can I cancel my order?

If you need to cancel an order that has been mistakenly placed, please reach out to our customer service team as soon as possible. Our team is committed to meeting your needs. Unfortunately, once an order has been processed, we are unable to cancel i

How do I reset my password if I'm not receiving the reset email?

When resetting your password, the reset link is sent to your email. If you have not received the email, please check other folders in your inbox such as the spam, junk, or promotions folders, as our emails can sometimes be filtered into these areas.

Can I buy your products at a physical retail location?

We're delighted to inform you that we have a storefront in Draper! If you are near this location, you can visit us at 301 W Life Science Way Suite #100 Draper UT, 84020. Additionally, select products are now available at Ulta stores. To find an Ulta

How do I stop receiving text messages?

If you wish to stop receiving promotional texts from DIME, you can reply "STOP" and you will be removed from our SMS text list.

How do I update my subscription frequency or cancel my subscription?

If you need to update the frequency of your subscription or cancel it, here are the steps you can follow:. Should you require any assistance during this process, or if you encounter any difficulties, please do not hesitate to reach out to our custome

How do I report a problem with ordering from your website or app?

We're sorry to hear that you're experiencing issues with ordering on our website or app. It's important you send us a detailed screenshot of the problem you're encountering, especially when selecting items or redeeming rewards. Reaching out through e

What should I do if I didn't receive an email confirmation for my order?

If you did not receive an email confirmation after placing your order, please check that you entered the correct email address at the time of purchase and also check your spam or junk mail folder. If you still cannot find your confirmation, kindly pr

Why did I receive an automated response and how do I get further help?

Automated messages are designed to provide quick answers to common questions. However, we understand that they may not always address your specific concerns. If you did not find the answer you were looking for in the automated response, please reply

Can I switch a product in my order after it's been placed?

We apologize for any inconvenience, but once an order has been processed, we are unable to make changes to the items in your order. However, after you receive your shipment, if you find that the product is not suitable for you, please reach out to us

Forgot to add discount code

If you placed an order and forgot to add your discount code, our CS team will do their best to make the changes in the backend, however, success is not guaranteed due to limitations.

E-Gift Cards

Our E-Gift Cards can be purchased through our website at dimebeautyco.com, Delivery will be through email.

How do I use a gift card at checkout?

When you insert the gift card code at checkout, there are a few places where discounts can be applied, but only one place where gift cards can be applied. Type the code in the box that says "Gift card or discount code"—this will be after you have app

Partner Program

Welcome to DIME Beauty Co.'s Partner Program!At DIME Beauty Co., we firmly believe that our success is tied to the success of our partners. Because of this belief, we treat our partners with as much care as we treat our customers!𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀

Careers

Check out our open positions HERE and come join the team!