How can I cancel my order?Updated a year ago

If you need to cancel an order that has been mistakenly placed, please reach out to our customer service team as soon as possible. Our team is committed to meeting your needs.

Unfortunately, once an order has been processed, we are unable to cancel it. We understand that this may cause inconvenience, and we apologize for that.

If the order cannot be cancelled, you may still have options available such as discussing a refund or an exchange. Once you receive your order, please contact us to initiate the return process, should you wish to do so.

We value you as a member of our family and appreciate your patience and understanding in this matter.