Return PolicyUpdated 13 days ago

Not what you expected?

START U.S. RETURN

Please reach out to our customer service team at [email protected]. Our amazing team will be able to assist you with all eligible returns. Please keep this in mind. After an order is placed, we cannot guarantee that changes can be made to the order or shipping address before the order is shipped out.

EU Residents

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, click here: https://returns.dimebeautyco.com. Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. 

A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund. We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.