Not what you expected?. START U.S. RETURNPlease reach out to our customer service team at hello@dimebeautyco.com. Our amazing team will be able to assist you with all eligible returns. Please keep this in mind. After an order is placed, we cannot gua
DIME has a 60-day return policy, from the time of package arrival. We also have a 100% satisfaction guarantee and our No.1 goal is your satisfaction. We will do all that we can to make sure that happens within our guidelines. You are welcome to try o
If your product is damaged, was never delivered, or is not what you ordered please reach out to customer service within 30 business days of when the package was delivered. Contact hello@dimebeautyco.com for assistance.
We cover 80% of a customer's shipping cost; the other 20% is the responsibility of the customer. Depending on your country, you may also experience customs fees when retrieving your package.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a ref
We have a 100% satisfaction guarantee! And a 60-day return policy. In this timeframe, if specific products in a system aren’t working for you or you want to try something else, you can return or exchange select products. Just contact our customer ser
We always recommend that you check your bank account to see if a refund has been initiated. Be sure to allow for 5-7 business days before expecting that reimbursement.