DIME Help Center

<p><span style="color: rgb(0, 0, 0);">If you haven&#x2019;t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us at hello@dimebeautyco.com.</span></p>

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a ref

What happens if my refund is late or missing?

Returns & Refunds

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Shipping & Delivery

Return Policy

What is the Return and Exchange Policy for DIME Beauty?

What if I have damaged or missing products?

Are there additional customs fees?

If I don't like part of my Skincare System, do I have to return the whole system or can I return the specific products that do not work for me?

When will I receive my refund?

Are Your Products Safe For Pregnancy and Breastfeeding?

Do Your Products Contain Fragrance?

Do Your Products Help With Acne?

Is Experiencing New Pimples Or Other Reactions Normal When Starting DIME Products?

What Adjustments Can I Make If My Skin Is Feeling Oily After Using New DIME Products For A Short Time?

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Can I cancel my order after it has been placed?

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Can I buy your products at a physical retail location?

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How do I report a problem with ordering from your website or app?

What should I do if I didn't receive an email confirmation for my order?

Why did I receive an automated response and how do I get further help?

Can I switch a product in my order after it's been placed?

Forgot to add discount code

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Subscription Information

What happens if my refund is late or missing?Updated 2 days ago